Insurance & Fees

In Network vs Out of Network

Making your Initial Appointment and Cancelation of any Appointment

If you are making your initial appointment please call the office and the staff will let you know what forms to fill out so they can create a chart and then they can make your appointment. All cancelations must have 2 business day prior notice for a no-charge for the cancelation.

No Show / Missed Appointments

All missed appointments will be charged at full price. Please email 2 full business days prior to your upcoming appointment in writing. This way you have proof of your cancelation at a minimum of 2 full days prior. All schedule changes must be done 2 full business days prior to your appointment. All no-show visit charges will not be billed to your insurance but directly to you.

CareCredit® Financing Available

Regardless of Insurance status, you are ultimately responsible for your bill and any expenses uncovered by your insurance. We’re happy to discuss these expenses during your first visit.  Financing options are available through Care Credit® to help covered expenses for unmet deductibles or services that aren’t covered by your insurance.

In-Network Insurance

We accept BCBS, Humana, Cigna, Medicare (not all Medicare Supplemental Part B are in-network), and North Carolina Medicaid.

Anything not listed above is considered out of network.

We will collect at the time of the visit any copay or Deductible etc.  If you have a high deductible then your insurance does not kick in until the deductible is met. You are responsible for paying your portion at the time of your appointment until you reach your deductible.

NOTE: Not all Medicare supplemental coverage is considered in our network and eligible for coverage.

We will have to contact your Supplemental Medicare Company and find out if your policy is in-network.  Each plan is a little different. Before we call and check it please make sure you have Part B as this is the only type that is acceptable in our office.

Please take a copy of your insurance card front and back and email it to cao@appwell.net.

We will let you know what to expect from your insurance company.

If you have coverage please make certain you have coverage for Prolonged office visits. If your insurance policy states that they only pay for up to an hour then make sure we make and keep your appointment under the guidelines of your policy. Each and every person’s coverage is different. We do not have the ability to look it up.   The patient is ultimately responsible for anything their insurance does not cover.

Out of Network Insurance or Self Pay

Anything not listed above in Network is considered out of network coverage.  So we do not accept United, Aetna, other states’ Medicaid, That means we will collect a deposit of $500.00 as a deposit for your First Lyme or CIRS appointment.  At the time of your first appointment, you will owe the remaining balance of $1000.00 prior to being seen. The first 2-day, 2-hour appointment is $1500.00.  We will provide the paperwork so that you can send it to your insurance company and get reimbursed by your insurance. If they have forms that they use please provide them several days in advance.  If they need a copy of your chart then it is your responsibility to go into Patient Fusion and print off a copy and email it to them.